Returns & refunds

We want you to be happy with your order. Because items ship from China, returns take longer than domestic stores — please read this before ordering.

Return window

Our standard return request window is 14 days from delivery (the tracking “delivered” date). For change-of-mind returns, items must be unused, in original packaging, and in resellable condition. Hygiene products, opened cosmetics, and customised items cannot be returned for change of mind once an applicable seal has been opened or customisation has started.

This policy does not limit any non-excludable rights under applicable consumer law. Faulty, unsafe, incorrectly supplied or materially misdescribed goods are assessed separately; the 14-day standard window does not override those rights.

Who pays return shipping

• Change of mind / wrong size / not as expected (but as described): you pay return shipping to the supplier warehouse we specify. We refund the product price after the warehouse confirms the item. For an order advertised with free shipping, there is no separate outbound shipping charge to deduct from the product refund.
• Defective, damaged, or wrong item: report the issue promptly through order support. We review the order and explain replacement, refund and return postage arrangements before you send anything back.

How to start a return

1. Open Order support using your order number (B4U-…) and checkout email. Choose a return, refund, cancellation or damaged-item request.
2. Your request receives a case number. Check the same page for approval, a return address and instructions. Do not ship a return before receiving instructions.
3. Ship the parcel with tracking and send us the tracking number.
4. Once the return has been received and inspected, the case is updated and the approved refund is processed or recorded. Follow each update on your order support page.

Refunds

PayPal or card: approved refunds return through PayPal to the original payment method. Provider processing times vary. Your order shows “Refund in progress” until the payment provider confirms completion.

Crypto: refunds require a reviewed external transfer. The asset, amount, destination and any network fees are agreed through the support case before transfer. A completed refund is recorded with its transaction reference. We never ask for wallet private keys or seed phrases.

Cancellation

Request cancellation through order support. An unpaid order can be cancelled before payment or supplier submission. A paid order needs review of supplier progress and a refund where approved. Submitting a cancellation request does not itself reverse a payment.

Check Order support for case status, including approved, awaiting return, resolved or rejected.